Question: Can I delete a Customer Account permanently ?

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• Question: Do I have to enter the MPN ID and reseller domain every time I purchase a subscription on behalf of a customer?

  Answer: No, you will only be required to validate the MPN ID and reseller domain if it is your first time purchasing a Microsoft NCE license for your customer. After that it will be validated automatically.

• Question: How do I load additional credit under Account Status on CloudBlue?

  Answer: You would need to reach out to your appointed Partner Enablement Consultant or Partner Success Manager to assist with any additional credit over and above your assigned monthly credit.

• Question: Why is the customers order taking long to provision?

  Answer: An order might be taking long to provision due to one of the following two reasons: 1. The reseller domain and MPN not being validated; From your CloudBlue Reseller Portal check on under “My Partnerships” if your domain and MPN has been ...

• Question: Where do I get my MPN ID

  Answer: To get your Partner MPN ID navigate to Microsoft Partner Center. Click Partner Center and enter your login credentials. Click on the gear icon and select Account settings. From the left navigation menu, click Identifiers. NB: You need to have ...

• Question: How do I assign or update user roles/rights in CloudBlue?

  Answer: If you are assigning for a newly created user on CloudBlue: • Go to the Users tab – click on Add New User • Under Access Rights , select whether you want to Allow the user to manage assigned services only OR Assign staff member roles to user ...