Question: Where do I get my MPN ID

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• Question: Do I have to enter the MPN ID and reseller domain every time I purchase a subscription on behalf of a customer?

  Answer: No, you will only be required to validate the MPN ID and reseller domain if it is your first time purchasing a Microsoft NCE license for your customer. After that it will be validated automatically.

• Question: Do I get a reminder/communication if a Microsoft license is about to expire?

  Answer: Yes, you get communication from day 45, 10 and 2 before the license expires regardless if you have auto-renewal on or off.

• Question: Why is the customers order taking long to provision?

  Answer: An order might be taking long to provision due to one of the following two reasons: 1. The reseller domain and MPN not being validated; From your CloudBlue Reseller Portal check on under “My Partnerships” if your domain and MPN has been ...

• Question: What is Co-terming?

  Answer: Co-terming refers to aligning the renewal dates for multiple Microsoft subscriptions under a single agreement. Microsoft allows co-terming of new subscriptions immediately when they are created to an existing subscription.

• Question: Can I delete a Customer Account permanently ?

  Answer: No, you cannot delete the customer account permanently, but you can Cancel the Customer Account – that will put it in a disabled status. Please refer to the video link below: ...