Question: Do I have to enter the MPN ID and reseller domain every time I purchase a subscription on behalf of a customer?

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• Question: Where do I get my MPN ID

  Answer: To get your Partner MPN ID navigate to Microsoft Partner Center. Click Partner Center and enter your login credentials. Click on the gear icon and select Account settings. From the left navigation menu, click Identifiers. NB: You need to have ...

• Question: Why is the customers order taking long to provision?

  Answer: An order might be taking long to provision due to one of the following two reasons: 1. The reseller domain and MPN not being validated; From your CloudBlue Reseller Portal check on under “My Partnerships” if your domain and MPN has been ...

• Question: Can I delete a Customer Account permanently ?

  Answer: No, you cannot delete the customer account permanently, but you can Cancel the Customer Account – that will put it in a disabled status. Please refer to the video link below: ...

• Question: What is Co-terming?

  Answer: Co-terming refers to aligning the renewal dates for multiple Microsoft subscriptions under a single agreement. Microsoft allows co-terming of new subscriptions immediately when they are created to an existing subscription.

• Question: How do I assign or update user roles/rights in CloudBlue?

  Answer: If you are assigning for a newly created user on CloudBlue: • Go to the Users tab – click on Add New User • Under Access Rights , select whether you want to Allow the user to manage assigned services only OR Assign staff member roles to user ...