Question: What is Co-terming?

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• Question: Where do I get my MPN ID

  Answer: To get your Partner MPN ID navigate to Microsoft Partner Center. Click Partner Center and enter your login credentials. Click on the gear icon and select Account settings. From the left navigation menu, click Identifiers. NB: You need to have ...

• Question: Why is the customers order taking long to provision?

  Answer: An order might be taking long to provision due to one of the following two reasons: 1. The reseller domain and MPN not being validated; From your CloudBlue Reseller Portal check on under “My Partnerships” if your domain and MPN has been ...

• Question: Can I delete a Customer Account permanently ?

  Answer: No, you cannot delete the customer account permanently, but you can Cancel the Customer Account – that will put it in a disabled status. Please refer to the video link below: ...

• Question: Do I get a reminder/communication if a Microsoft license is about to expire?

  Answer: Yes, you get communication from day 45, 10 and 2 before the license expires regardless if you have auto-renewal on or off.

• Question: How do I load additional credit under Account Status on CloudBlue?

  Answer: You would need to reach out to your appointed Partner Enablement Consultant or Partner Success Manager to assist with any additional credit over and above your assigned monthly credit.