Question: Do I get a reminder/communication if a Microsoft license is about to expire?

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• Question: Where do I get my MPN ID

  Answer: To get your Partner MPN ID navigate to Microsoft Partner Center. Click Partner Center and enter your login credentials. Click on the gear icon and select Account settings. From the left navigation menu, click Identifiers. NB: You need to have ...

• Question: Do I have to enter the MPN ID and reseller domain every time I purchase a subscription on behalf of a customer?

  Answer: No, you will only be required to validate the MPN ID and reseller domain if it is your first time purchasing a Microsoft NCE license for your customer. After that it will be validated automatically.

• Question: What is Co-terming?

  Answer: Co-terming refers to aligning the renewal dates for multiple Microsoft subscriptions under a single agreement. Microsoft allows co-terming of new subscriptions immediately when they are created to an existing subscription.

• Question: Why is the customers order taking long to provision?

  Answer: An order might be taking long to provision due to one of the following two reasons: 1. The reseller domain and MPN not being validated; From your CloudBlue Reseller Portal check on under “My Partnerships” if your domain and MPN has been ...

• Question: Can I delete a Customer Account permanently ?

  Answer: No, you cannot delete the customer account permanently, but you can Cancel the Customer Account – that will put it in a disabled status. Please refer to the video link below: ...